Service Desk 1st Line Support Engineer (all genders) at BENOCS GmbH

You are familiar working with tools such as GitLab Service Desk 

You have the ability to conduct a root cause analysis of an issue

You demonstrate a customer-first mentality

You are able to also support non-technical users to troubleshoot with patience and empathy

You have the desire to learn how Internet Traffic works

NICE-TO-HAVE:

• You have the ability to read and understand a script
• You have knowledge of internet topology and mechanisms behind internet transport

• You will provide 1st line support, from error analysis to qualification and initial solution
• You forward unsolvable problems to the relevant specialist departments
• You monitor our support ticket tracking tool and answer customer inquiries (GitLab Service Desk)
• You carry out technical training courses/webinars and accompany the release of new features
•  You create and maintain help documents for using our products in various applications, e.g. FAQs, checklists and technical documents

Our TECH STACK:

Languages: Bash, SQL

Tools & Frameworks: ClickHouse (SQL-based DBMS), GitLab CI/CD, GitLab Service Desk

Learning Opportunities: Lifelong learning is essential for us. We offer the opportunity to develop not only software, but also yourself!

Flexible Working Hours: We know you have a life outside of work, which is why we allow you work whenever it suits you as long as you are available during our core working hours.

Home Office: Need a couple days a week at home? We have adopted a hybrid working model that only requires you to come to the office from time to time.

Health Offers: Your health is important to us. We offer free health checks, regular preventive medical checkups, seasonal flu vaccines, free beverages and fruits.

Company Pension Scheme: Be well positioned for the future - we offer a company pension scheme and pay monthly contributions.

Virtual Stock Options: Be part of a success story and benefit from the company’s growth.

JobRad: Join our bike leasing program to get a new bicycle at a reduced cost.

Jobticket: We subsidize the Deutschlandticket to support climate-friendly mobility.

Shopping Discounts: Products and services at a discount from numerous providers and partners.